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If the customs is holding your item, we will notify you usually within a few days but it can take as long as 1 to 3 days. we will provide a reason for detainment, as well as what you can do to get your package released.

The best way to find out how to pay you fees is to simply call the our office where the goods has been shipped and ask them. You usually will get a written notificaton from us telling you that your shipment is being held and why and what you can do about it.

No, they don’t immediately open your package without any reason. … They will only instantly check what’s inside of your package if: Your package has been damaged when it reached the Customs office or desk. The damages can include broken seals or plastic or any cover of your package

The dreaded message of “Shipment on Customs Hold” or shipment is “Stuck” in Customs is the response all importers want to avoid. A seamless Customs process improves the supply chain and overall transit time. … The most common reason for shipments being held for Customs clearance is missing documentation and information.

There are a few reasons an order can be returned to sender or destroy but most often it is due to an non payment customs fees.

If the receiver refuses to pay the customs duties, you have 2 options. 1) You will have to pay the return shipping charges.
2) Abandon the package in customs. This is not recommended, and the package will likely be destroyed.

.after customs fees paid you have 2-3 days to receive your package